I wonder if the public even knows how close we are to overdose on a customer service model plan that values feelings over lifespan. Because those feelings translate to donations which empowers most the administrations. If you have the money in the green, your situation is pristine. But we have a system that tends to creep up on our people as they sleep. One day they wake up needing care and realize the problems everywhere. They rant and rave in a room to a nurse who really has to zoom. Because that customer service model plan needs us to round on every. patient. every. hour… understand?