They don’t want you in the conversation,
I used to tell students who found certain essays 
almost impossible to read.
You can shrug shoulders and let them talk 
among themselves,
or you can break their code. Make
your voice 
heard!
I remember
this in comfort of my ignorance
as I navigate “signing in” for
different airlines.
It’s as if they don’t want us
to travel, I think, and like
some of my students I’m tempted
to shrug shoulders and
stay home.  That”s an idea! Stay
home. But I won’t.
I just have to navigate my  way 
into this strange conversation.
If worse
comes to worse,
I’ll just appeal to
the “kindness of strangers.”

Or airline clerks.

Whichever comes first.